Shipping policy
Enjoy free delivery* Australia-wide (excluding TAS and NT). Spend $199 ex GST in NSW, VIC, QLD, SA, ACT or $150 ex GST in WA to qualify.
Tasmania (TAS) & Northern Territory (NT) Orders
Orders under $199 ex GST: Shipping is calculated at checkout.
Orders over $199 ex GST: All TAS and NT orders are subject to a freight review before dispatch. Additional freight may apply depending on order quantity, weight, dimensions and delivery location.
Where additional freight is required, we will contact the customer with the applicable freight charge for approval before processing and dispatch.
The customer will have two business days to approve and pay any additional freight. If payment is not received within this period, the order may be cancelled and any refund processed in accordance with our Terms & Conditions and applicable Australian Consumer Law.
A $5 Order Processing Fee may apply where additional manual freight assessment and order processing has been undertaken. This fee contributes towards the administrative costs associated with assessing and processing the order and will be disclosed to the customer before being charged, where applicable.
In some cases, no additional freight will be required.
The dispatching warehouse may, at its discretion, split or consolidate orders where it considers this appropriate or necessary to facilitate efficient fulfilment and delivery. DMS will not be responsible for any loss or damage arising solely from the splitting or consolidation of an order, except where otherwise required by applicable law.
Delivery Information
Our delivery partners may, at their discretion and where permitted by the applicable delivery arrangements, leave certain orders without a signature. This may apply depending on the type of delivery address, the availability of the recipient, whether the premises are unattended, the delivery instructions provided, or other practical circumstances determined by the delivery partner.
Where an order requires a signature, the customer or an authorised person must be available to accept and sign for the order upon delivery. Orders requiring a signature must not be left unattended or delivered without the required authorisation.
Customers are responsible for providing accurate and complete delivery information and for taking reasonable steps to ensure that someone is available to receive the order where required. Customers are also expected to cooperate with our delivery partners and follow reasonable delivery instructions to facilitate a smooth and timely delivery.
Tracking information will be provided where available and should be used by customers to monitor the progress of their order and make appropriate arrangements for delivery. Customers are responsible for reviewing tracking updates and responding promptly to any delivery notifications, attempted-delivery notices, or requests for further information.
Where an order has been delivered in accordance with the delivery instructions, authorised delivery arrangements, or the requirements of the delivery partner, the customer is responsible for taking reasonable steps to secure the order following delivery. We are not responsible for loss, theft, or damage occurring after a delivery has been completed in accordance with the applicable delivery arrangements, except where otherwise required by applicable law.
Customers should contact us promptly if there is an issue with the delivery, including where an order is shown as delivered but cannot be located. We will work with the relevant delivery partner to investigate the matter and, where appropriate, assist in resolving the issue.
For urgent same day dispatch - contact DMS for availability and charges. The DMS dispatch warehouse is located in Perth.
Orders placed before 11am will be dispatched the same day (Monday – Friday) once accepted. We aim to dispatch all other orders the next working day.
PLACE AN ORDER:
Online: www.disposablemedicalsupplies.com.au
Email: sales@disposablemedicalsupplies.com.au
Call: 1300 721 586
ABOUT US:
We manufacture and supply premium-quality dental and medical supplies and equipment at competitive, everyday prices.
DMS manufactures and supplies our own trusted brands, including Kensington 1975®, Theraplus+®, and Aussie Kids Toothbrush Company®. Our products are manufactured globally and supplied to customers through our trusted supply network. We also distribute a carefully selected range of quality Australian-made products, alongside products sourced from trusted Australian suppliers and established brand partners.
Where applicable, relevant products are included on the Australian Register of Therapeutic Goods (ARTG) and meet applicable Australian regulatory requirements.
Our focus is simple: to provide reliable, quality products at competitive prices, backed by trusted supply and a commitment to the customers and businesses we serve.
COMPANY INFORMATION
Disposable Medical Supplies
ABN: 18628682330
Mail Address: PO Box 8617, Perth BC, WA 6849, Australia
Warehouse Address: 40 Logistics Boulevard, Kenwick, WA 6107, Australia
Email: sales@disposablemedicalsupplies.com.au
Call: 1300 721 586